Sexy Stars Casino
Tuesday, 16 July 2019
Home / FAQ

FAQ

Q: How do I register?

Q: I want to play for FREE. Do I need to register?


Login

Q: Forgot your Username or Password?

Q: How do I log in to Sexy Stars Casino?


Payments

Q: What deposit methods do you accept?

Q: How do I deposit money into my account?

Q: What is the minimum amount I can deposit?

Q: How do I withdraw my winnings?

Q: How will my transactions appear on my bank or credit card statements?

Q: What deposit bonuses do you give at Sexy Stars Casino?

Q: Can I withdraw bonus money without paying?


Money Can't Buy Prizes

Q: I've won a date, what do I do now?

Q: I've won a date, what can I expect?

Q: Can I choose which Sexy Star I go on a date with?

Q: Can I exchange my Sexy Star date for cash?

Q: Can I buy a date with one of the Sexy Stars?


Game Play

Q: Are the games fair?

Q: What happens if I lose my connection while playing?

Q: What if I get an error when I try to play?


Security and Privacy

Q: Are my transactions secure?

Q: What fraud prevention measures are in place?

Q: Are my credit card details safe with you?

Q: How safe is it to give my credit card details over the internet?

Q: Are my username, password and personal details safe?


Support

Q: How do I contact customer support?

Q: Who do I speak to if I have a problem?


Legalities

Q: Am I old enough to legally play?

Q: Can I register a credit card that is not in my name?


My Account

Q: Forgot your Username or Password?

Q: Where do I view my deposit, withdrawal and transactional history?

Q: How do I update my account?

Q: How do I change my Email Address?


Registration

A: Follow these steps to register:

  1. Click on Register in the Login box at the top right hand corner of your window.
  2. Following the form, enter your details.
  3. You will be required to enter a password of your choice. Note that your password is case sensitive.
  4. You will be asked to accept the Terms of Use and Privacy Policy.
  5. Click Register at the bottom of the form and you’re done!

Keep your username and password in a safe place. You’ll need them to access Sexy Stars Casino each time you play.

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Q: I want to play for FREE. Do I need to register?

A: You do not need to register to play the games but you’ll only be able to place a limited number of bets. If you register, you can play in Sexy Stars Casino as long as you like and win huge cash prizes – as well as a date with one of our gorgeous adult film stars!

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Login

Q: Forgot your Username or Password?

A: Your Username and Password are case-sensitive and must be entered the same way each time you log in. If you’ve forgotten your Username or Password, click on Forgot Username/Password? (on the Login box at the top right hand corner of your browser window) and we’ll email it to you. Alternatively, you can contact Customer Support for help.

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Q: How do I log in to Sexy Stars Casino?

A: Perform the following steps to login:

  1. Enter your username and password in the Login box at the top right hand corner of your window.
  2. Click on Login.

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Payments

Q: What deposit methods do you accept?

A: We accept a wide range of deposit methods including credit/debit cards, Moneybookers, Bank transfer, Ukash, and Neteller.

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Q: How do I deposit money into my account?

A: Depositing is quick and easy. Once you are logged in, click on “Deposit” option next to your balance information to open the Cashier. Now click on the deposit method most comfortable for you and follow the easy onscreen instructions.

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Q: What is the minimum amount I can deposit?

A: You can deposit as little as 20 at one time.

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Q: How do I withdraw my winnings?

A: You can request a withdrawal at any time by clicking on the “Withdrawal” option next to your balance information to open the Cashier. You may select your withdrawal method. Please note that you will only be able to withdraw via Neteller or Moneybookers if you have completed a deposit via each of these methods, otherwise you will need to select a Bank Transfer.

Withdrawals are processed processed Tuesdays, Thursdays and Sundays and are held for 48 hours prior to processing. You can also cancel a withdrawal request at any time prior to the processing of that withdrawal.Click here for more details.

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Q: How will my transactions appear on my bank or credit card statements?

A: The transaction descriptor will appear on the purchase receipt displayed after a successful purchase. Possible descriptors are listed here:

  1. Debit Cards – Solo / Switch / Delta (UK Residents Only) are Processed through PayPoint: Our bank statement descriptor: ‘WWW.PARLAYGAMES.COM GUERNSEY'
  2. Credit cards are processed through Paypoint: Our bank statement descriptor: ‘WWW.PARLAYGAMES.COM GUERNSEY'
  3. Neteller: Our statement descriptor: Parlay Game Services
  4. UkashMoneybookers: Our statement descriptor: ‘ecommerce@parlaygroup.com'
  5. Bank Transfers are performed through Envoy

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Q: What deposit bonuses do you give at Sexy Stars Casino?

When you join Sexy Stars Casino, we’ll give you a 1.000 Welcome Bonus that you can start playing with immediately after the wagering requirements have been met! (see Welcome Bonus Terms of Use) You can also use your bonus to get closer to winning a date with one of our Sexy Stars!

Welcome Bonus (will only be available when the wagering requirements have been met – see Welcome Bonus Terms of Use) consists of:

  • 1 x 100% Match Bonuses of up to 150
  • 4 x 25% Match Bonuses of up to 125 each
  • 7 x 10% Match Bonuses of up to 50 each

Deposit #

Deposit Sum

Match

Maximum Bonus

1

150.00

100%

150.00

2

500.00

10%

50.00

3

500.00

25%

50.00

4

500.00

10%

125.00

5

500.00

10%

50.00

6

500.00

25%

50.00

7

500.00

10%

125.00

8

500.00

10%

50.00

9

500.00

25%

125.00

10

500.00

10%

50.00

11

500.00

10%

50.00

12

500.00

25%

125.00
1000.00

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Q: Can I withdraw bonus money without paying?

Bonus money is there to give you more chances to play and enjoy Sexy Stars Casino. Though you can't withdraw bonus money, you are more than welcome to withdraw what you win by playing with bonus money! See our Terms of Use.

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Money Can't Buy Prizes

Q: I've won a date, what do I do now?

A: We will contact you shortly after your fantastic win and tell you how you are going to claim your prize.

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Q: I've won a date, what can I expect?

A: Your prize will include business class flights to and from your location , two nights in a top Hotel in Los Angeles or London, $500 spending money and of course your date with one of your chosen girls. Further details can be found in our terms of use.

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Q: Can I choose which Sexy Star I go on a date with?

A: Absolutely, however we recommend that you choose up to five girls from the gallery in order of preference.

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Q: Can I exchange my Sexy Star date for cash?

A: No, however if you are unable to go on the date, we will credit your account with 1,500.

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Q: Can I buy a date with one of the Sexy Stars?

A: No – These fabulous adult stars are not available for normal dating but as a prize for being loyal or lucky.

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Game Play

Q: Are the games fair?

A: Parlay Entertainment Limited – one of the world leading games developers, which places extreme importance on accuracy, develops our software. For more information about responsible gaming, click here.

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Q: What happens if I lose my connection while playing?

A: If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

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Q: What if I get an error when I try to play?

A: If you encounter any errors while playing our great games, please call a customer service representative or email us. We're on call 24-hours a day, 7 days a week to take your call or e-mail.

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Security and Privacy

Q: Are my transactions secure?

A: Yes. Sexy Stars Casino uses 256-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions.

If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to request via email that a customer service agent will take your details over the phone.

Details regarding our financial transactions processesors and the name appearing on your statements are listed below. These Services offer safe and secure e-cash, which Sexy Stars Casino is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players, who play for fun.

Paymet Processors and Statement Details:

  1. Debit Cards – Solo / Switch / Delta (UK Residents Only) are Processed through PayPoint: Our bank statement descriptor: ‘WWW.PARLAYGAMES.COM GUERNSEY'
  2. Credit cards are processed through Paypoint: Our bank statement descriptor: ‘WWW.PARLAYGAMES.COM GUERNSEY'
  3. Neteller: Our statement descriptor: Parlay Game Services
  4. Ukash Moneybookers: Our statement descriptor: ‘ecommerce@parlaygroup.com'
  5. Bank Transfers are performed through Envoy

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Q: What fraud prevention measures are in place?

A: Sexy Stars Casino plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Sexy Stars Casino employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

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Q: Are my credit card details safe with you?

A: Yes, your details are safe. Your username and password must be supplied prior to any credit or debit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit or debit card information or other information will never be disclosed to any other company.

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Q: How safe is it to give my credit card details over the internet?

A: We and our partner company for fraud protection Fraud Guard, use state-of-the-art encryption technologies, which ensure that your personal and card information is protected at all times. It is extremely important to us that your information is safe at all times.

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Q: Are my username, password and personal details safe?

A: Yes. The casino software uses 256-Bit encryption when data is transferred over the Internet. Each player is issued with a unique username and password, which they alone can access.

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Support

Q: How do I contact customer support?

A: This casino provides 24-hour e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our operators are standing by.

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Q: Who do I speak to if I have a problem?

A: All Customer queries will be responded to within 24hrs. E-mail us :

E-mail: support@sexystarscasino.com


Legalities

Q: Am I old enough to legally play?

A: Casino play is available only to persons older than 18 years of age, or the legal age of majority in their jurisdiction, whichever is higher. Minors may not under any circumstances play at this casino. We operate a strict 18+ policy for the whole site and if you are under 18, we would ask you to leave the site immediately.

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Q: Can I register a credit card that is not in my name?

A: Sexy Stars Casino does not allow players to register credit or debit cards of which they are not the signatories. These measures are taken to protect you, the player, your cards and account. If another person would like to play in our casino via your PC, we recommend they open their own account and enjoy Sexy Stars Casino in their own right.

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My Account

Q: Forgot your Username or Password?

A: Your Username and/or Password are case-sensitive and must be entered the same way each time you log in. If you’ve forgotten your Username or Password, click on Forgot Username/Password? (on the Login box at the top right hand corner of your browser window) and we’ll email it to you. Alternatively, you can contact Customer Support for help.

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Q: Where do I view my deposit, withdrawal and transactional history?

A: Click on My Account (once you’ve entered your username and password) and you’ll be able to view all of your deposit, withdrawal, transaction and bet and bonus history.

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Q: How do I update my account?

A: Please let us know if you change your details. From time to time we might get in touch with promotions or other information and we want to make sure you don't miss out. It's easy to update your account. When you're logged in, just click on ‘My Account' and then on Account Update on the right-hand side. Change what you like, then click Update.

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Q: How do I change my Email Address?

A: It's easy to change your email address. When you're logged in, just click on ‘My Account' and then on Account Update on the right-hand side. Change what you like, then click Update.

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